Demand for the GoSmart Stylus was overwhelming and in hind sight, we weren’t as prepared as we should have been. Ramping up production was thought to be a simple matter of issuing a purchase order since the manufacturer was able deliver thousands of beautiful styluses with the first shipment, but we also learned that maintaining a high level of quality isn’t an easy task. We have rejected an entire lot of parts that didn’t meet our standards and have addressed the issues so we are back on track. We have fulfilled all the back ordered stylus last week and more styluses are currently on the plane to the US and UK (Couldn't leave Korea out on the map). Thank you everyone for patiently waiting. For those of you that have told us how you love the GoSmart Stylus, please help us by writing reviews on Amazon!
We can’t believe that it has been only a month since the GoSmart Stylus was launched and we are completely sold out! The response from customers and reviewers has been amazingly positive. We’ve had our share of mix up with the order fulfillment and a very small percentage of quality issues, but we corrected the mistakes with great customer service. As we learn and appreciate the importance of quality and customer service, we are developing a philosophy at GoSmart that all of our product should satisfy our customers 100%. If you have any issues or problems, please let us know.
All the pre-orders have been shipped and the orders are piling in from around the world! We were worried that we might not have enough, but fortunately, we have been able to keep up for now. It was a big learning curve, but we have a good handle on order fulfillment, shipping and customer service. Thanks to Steve!
This week has been CRAZY!!!! The pre-orders have been coming in at a phenomenal rate so we might be SOLD OUT by the time we launch the product especially given the fact that the reviewers and press have not received their samples. The attached photo shows the first production units which was sent out to reviewers and the press yesterday.
By pre-ordering now, through Amazon, you can get $5 off by using discount code GOSMART5.
We are getting closer to our launch date of August 8th and the feedback from reviewers are confirming that the GoSmart Stylus is the best stylus out there if you want to draw or take notes.
I am delighted to let you know that ALL the stylus manufacturing quality issues have been addressed. It looks beautiful! It took a lot more time and effort than expected since it looks simple, but getting all the details right and making it mass producible wasn't easy. I am proud of this accomplishment and happy with the approved article. Thanks, Salman and Lau.
I am sitting here at the airport lounge and reflecting on the past four days, and it's been a very busy and productive week. I developed new friendships with the suppliers as they have fully embraced this project. Thank you Salman, Lau, and KS.
Last week I visited a relative in Michigan who is an M.D. and showed him the stylus. His first reaction was skepticism: “The tip looks very fragile. Doesn't this scratch the screen?” I explained to that despite its appearance, the stylus is both quite durable and very forgiving, and that it is near impossible to scratch the screen. (For those of you who are still concerned, take a look at this video.)
It has been a while so I would like to update you on the progress of the stylus development. We have been refining the product finish details and another pre-production samples are being sent over. Last batch of pre-production samples were fairly close to being production ready so we sent them to reviewers who expressed interest for feedback.
The stylus model 200 series was developed for those people that either didn't like the model 300 shape or needed a clip as they make their rounds like a physician. Both have the same Polytetrafluoroethylene (PTFE) tip that self aligns and allows you to see through it.